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Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

Home | Frequently Asked Questions | How should I proceed if my Prepaid Card was not sent to the correct address?

Prepaid Card

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How should I proceed if my Prepaid Card was not sent to the correct address?

Make sure that the estimated delivery time for your card has passed (refer to question number 5).

If your card has not been delivered within the estimated time frame, please contact the BB Americas Bank Prepaid Card Client Support Center to confirm the delivery address.

We advise you to keep your information up to date with your institution, as BB Americas Bank will use this information to process and mail your Prepaid Card.

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See more frequently asked questions about Prepaid Card

Who is BB Americas Bank?
How can I get the tracking number associated with the delivery of my Prepaid Card abroad (except Brazil)?
How can I get the tracking number associated with the delivery of my card in Brazil?
Does BB Americas confirm my address before sending the Prepaid Card?
What is the estimated delivery time for the Prepaid Card?
How should I proceed if my CORREIOS tracking number is not working?
How should I proceed if my Prepaid Card was sent via FEDEX and the delivery was unsuccessful?
What is the estimated delivery time frame of my initial Prepaid Card?
How to activate the Prepaid Card?
How can I create a password (PIN) for my card?
How can I recover my Prepaid Card online access password?
How can I request a new Prepaid Card?
What is a “purse”?
Can I create a sub-purse in my Prepaid Card?
How should I proceed if my allowance is not available on my Prepaid Card?
How should I proceed if I have not received my allowance on my Prepaid Card?
How should I proceed if the BB Americas Bank Prepaid Card Client Support Center informs me that my initial card was not issued and that I am not registered in the BB Americas Bank Prepaid Card Portal?
How can I cancel my Prepaid Card?
When will my Prepaid Card be canceled by my institution?
How can I use my Prepaid Card in a different location from where I am studying or use it in a currency that is different from the main account?
How should I proceed to return the balance of my Prepaid Card to CAPES or CNPq?
How should I proceed in case of loss, theft, or suspected fraudulent activity on my Prepaid Card?
How can I report fraud or dispute an unauthorized transaction on my Prepaid Card?
How can I obtain a refund for a disputed transaction?
Can I make a withdrawal of an amount that is higher than the daily limit allowed at an ATM?
What are the fees for withdrawals?
How do I check if my Prepaid Card was returned to the sender or sent to the wrong address?
What is the daily limit for withdrawals and purchases with my BB Americas Bank Prepaid Card?
How does Cash Advance work?
What are the fees for using my Prepaid Card?
How can I transfer money from my Prepaid Card?
How can I transfer money to my Prepaid Card?
How can I cover a negative balance on my Prepaid Card?
What are “Pre-authorized” or “Pending” transactions?
How should I proceed if my scholarship term has ended and I still have a balance on my Prepaid Card?
Can I pay bills such as water, electric, phone, etc. with my Prepaid Card?
Can I have more than one active Prepaid Card?
Can I make online purchases with my Prepaid Card?
Where can I find the Terms and Conditions of my Prepaid Card?
Where can I view transactions made with my Prepaid Card?
How can I obtain my Prepaid Card statement?
Can I make a wire transfer from my Banco do Brasil S.A. account to my Prepaid Card?
How should I proceed if my international transfer was not credited to my Prepaid Card?
How to proceed if your international transfer is returned?
What do I do if I don't receive the Temporary Verification Code?