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Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

Home | Frequently Asked Questions | How to proceed if your international transfer is returned?

Prepaid Card

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How to proceed if your international transfer is returned?

You will receive an email notifying the return of your international transfer.

We have listed below the reasons why an international transfer may be returned:

  • Not specified by the bank originating the transfer
  • The bank cannot process the transaction
  • Invalid beneficiary details
  • Internal bank policies

If you have any questions regarding the status of your international transfer, we advise you to contact the BB Americas Bank Prepaid Card Support Center.

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See more frequently asked questions about Prepaid Card

Who is BB Americas Bank?
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How can I get the tracking number associated with the delivery of my card in Brazil?
Does BB Americas confirm my address before sending the Prepaid Card?
What is the estimated delivery time for the Prepaid Card?
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How can I request a new Prepaid Card?
What is a “purse”?
Can I create a sub-purse in my Prepaid Card?
How should I proceed if my allowance is not available on my Prepaid Card?
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When will my Prepaid Card be canceled by my institution?
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How should I proceed in case of loss, theft, or suspected fraudulent activity on my Prepaid Card?
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Can I make a withdrawal of an amount that is higher than the daily limit allowed at an ATM?
What are the fees for withdrawals?
How do I check if my Prepaid Card was returned to the sender or sent to the wrong address?
What is the daily limit for withdrawals and purchases with my BB Americas Bank Prepaid Card?
How does Cash Advance work?
What are the fees for using my Prepaid Card?
How can I transfer money from my Prepaid Card?
How can I transfer money to my Prepaid Card?
How can I cover a negative balance on my Prepaid Card?
What are “Pre-authorized” or “Pending” transactions?
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Can I pay bills such as water, electric, phone, etc. with my Prepaid Card?
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Can I make online purchases with my Prepaid Card?
Where can I find the Terms and Conditions of my Prepaid Card?
Where can I view transactions made with my Prepaid Card?
How can I obtain my Prepaid Card statement?
Can I make a wire transfer from my Banco do Brasil S.A. account to my Prepaid Card?
How should I proceed if my international transfer was not credited to my Prepaid Card?
What do I do if I don't receive the Temporary Verification Code?