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Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

Home | Frequently Asked Questions | How can I get the tracking number associated with the delivery of my Prepaid Card abroad (except Brazil)?

Prepaid Card

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How can I get the tracking number associated with the delivery of my Prepaid Card abroad (except Brazil)?

Due to the agreement established between your institution and BB Americas Bank, the first copy of the requested card is sent via regular mail, with no tracking number. We advise you to wait the estimated time for the delivery of the card at the destination address.

For clients who requested a card reissue with express delivery, the tracking number can be requested through the BB Americas Bank Prepaid Card Client Support Center.

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See more frequently asked questions about Prepaid Card

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How to proceed if your international transfer is returned?
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