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Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

Home | Frequently Asked Questions | What to do if you are unable to access the BBA App?

Mobile Banking

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What to do if you are unable to access the BBA App?

Check the guidelines below to solve possible difficulties in accessing the BBA App:

  • Check if the initial registration in Online Banking through the desktop version was successful;
  • Make sure that the user (Username) and password entered are the same as those for accessing Online Banking;
  • Check that your Internet connection is strong and stable.

If the previous steps have already been verified, delete the application, and download it again.

Still struggling? Please contact our Client Support Center, providing the following information:

  • Username
  • Date and time of the last access attempt
  • Error message (if this is the case)
  • Smartphone operator
  • Device model
  • App operating system version
  • If the same error occurs when trying to access Online Banking
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What solutions are available through the BBA App?
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After the BBA App is downloaded, how can I access it?
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If you have forgotten the password to access the BBA App, how can you reset it?
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What to do if when trying to access the BBA App, the error message Attention: Sign-on unsuccessful. Please contact Customer Support if you need further assistance is displayed?
What to do if while trying to access the BBA App, the error message Attention: You have exceeded the allowed number of attempts is displayed?
What to do if when trying to access the BBA App, the error message Error Code 0014/0011 is displayed?
What to do if when trying to access the BBA App, the error message The data network is busy or unavailable. Please try again or come back later is displayed?