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Frequently Asked Questions

Home | Frequently Asked Questions | How does the verification code to access the BBA App work?

Mobile Banking

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How does the verification code to access the BBA App work?

For security reasons, additional validation will be requested through a verification code during your initial accesses. Verification code validation is a two-factor authentication measure. Whenever you access your Online Banking on a new device or browser, you will need to confirm your identity with your password plus a 5-digit verification code.

The verification code may also be triggered when traveling outside of your previous geographic region, when using a new mobile device and periodically to ensure customer safety.

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What to do if when trying to access the BBA App, the error message The data network is busy or unavailable. Please try again or come back later is displayed?