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See other topicsWhat are the possible causes of your remittance not being credited automatically on the same business day?
Possible causes:
- The information regarding recipient’s name, CPF, personal bank account and branch numbers provided on the money transfer request do not match the recipient’s account record at Banco do Brasil S.A.;
- Recipient’s records is not up to date at Banco do Brasil S.A.;
- Money transfer request was submitted after 8:00 p.m. ET.
- Transfer purpose is not specified correctly on the money transfer request, in line with recipient’s account information at Banco do Brasil S.A.
- The recipient in Brazil doesn’t have a CPF that is valid and in good standing;
- Recipient has not provided Banco do Brasil S.A. authorization for the automatic settlement of money transfers received from abroad. Ask your recipient to verify with his/her respective Banco do Brasil S.A. Branch Officer if the authorization is in place and has not expired;
National Holidays in Brazil and in the US may impact the date on which funds are credited to the recipient’s account at Banco do Brasil S.A..
*If your remittance has not arrived on the same business day and does not fit into any of the above possible causes, we advise you to contact us through one of the channels below:
- BB S.A. Bank Manager
- BB Americas Bank Client Support Center
- By email at remittances@bbamericas.com
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