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The commitment to quality in customer service is our priority.

To ensure quality of service and customer satisfaction, this area is dedicated to assist with customer service situations in which, despite their best efforts, our team members did not meet your service expectations. This area is also designated for our clients to share positive experiences and make suggestions.

BB Americas Bank offers assistance via our Call Centers and Branches, which remain available to support all of our customers’ needs. We encourage you to initiate your request via one of these channels.

If you find that the service obtained through one or more of the channels mentioned above did not meet your expectations, or your concerns have not been properly resolved, use this area to share what took place.

Existing BB Americas Bank Client Not an existing BB Americas Bank Client