Can a Zelle® payment be reversed or cancelled?

No, Zelle® payments cannot be reversed.
You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our Client Support Center at for assistance with canceling the pending payment.

(USA) +1-855-377-2555.
(Brazil – Major Cities) 4003-1448
(Brazil – Other Cities) 0800-881-1448
(Other Countries) +55 (61) 4003-1448 or +1-305-350-1100
 
If you send money to a small business or consumer that has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our Client Support Center at to determine what options are available.

(USA) +1-855-377-2555.
(Brazil – Major Cities) 4003-1448
(Brazil – Other Cities) 0800-881-1448
(Other Countries) +55 (61) 4003-1448 or +1-305-350-1100