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Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

Home | Frequently Asked Questions | How can I proceed to close my account?

Account Related

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How can I proceed to close my account?

To close your account, just visit one of our branches or contact Customer Service. We would like to remind you that accounts opened more than 6 months ago may be closed only when it has a zero balance.

To close an account that was opened in less than 6 months, an early closure fee will be applied as specified in the Schedule of Fees. For these cases, please leave enough funds in the account to cover the fee.

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