Send and receive money with Zelle®.
There are no fees to use Zelle® in our app.

Zelle® is a fast, safe and easy way for small businesses to send, receive, and request money typically within minutes¹ with customers and eligible vendors they trust. If your customers use Zelle® within their financial institution’s banking app, they can send payments directly to your BB Americas Bank account with just your email address or U.S. mobile number.

Eligible small business accounts can send, receive, or request money with Zelle®. To get started, log into BB Americas Bank Business Online Banking or Business App, online banking click “More” > ”Money Movement”> ”Zelle®”. Access the Business Online Banking on a browser and enter your user credentials, complete user authentication (if prompted), and click ”Sign In”. Then, select “Money Movement” > “Zelle®”. Click ”Get Started”, complete the Zelle® Company Preferences, and review your entries. Once submitted, click “Continue to Enrollment” and then ”Get Started” to begin using Zelle® for Small Business.
 
To send money with Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.¹
 
To receive money using Zelle® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle®, you will receive your money directly into your enrolled bank account.
 
To request money using Zelle® with a small business account, choose “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request.” If the individual you are requesting money from is not yet enrolled with Zelle®, you must use their email address to request money. If the individual has enrolled their U.S. mobile number, then you can send the request using their U.S. mobile number.

Eligible small business accounts can send, receive, or request money with Zelle®. To get started, log into BB Americas Bank Business Online Banking or Business App, click “More” > “Money Movement” > “Zelle®”. Access the  Business Online Banking on a browser and enter your user credentials, complete user authentication (if prompted), and click ”Sign In”. Then, select ”Money Movement” > ”Zelle®”.

Click ”Get Started”, complete the Zelle® Company Preferences, and review your entries. Once submitted, click ”Continue to Enrollment” and then ”Get Started” to begin using Zelle® for Small Business.

No, BB Americas Bank does not charge any fees to use Zelle® with a small business account.
 
Your mobile carrier’s messaging and data rates may apply.

Neither BB Americas Bank nor Zelle® offers purchase protection for payments made with Zelle® – for example, if you do not receive the item you paid for, or the item is not as described or as you expected.

Only send money to people and small businesses you trust and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

No, Zelle® payments cannot be reversed.
You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our Client Support Center at for assistance with canceling the pending payment.

(USA) +1-855-377-2555.
(Brazil – Major Cities) 4003-1448
(Brazil – Other Cities) 0800-881-1448
(Other Countries) +55 (61) 4003-1448 or +1-305-350-1100
 
If you send money to a small business or consumer that has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our Client Support Center at to determine what options are available.

(USA) +1-855-377-2555.
(Brazil – Major Cities) 4003-1448
(Brazil – Other Cities) 0800-881-1448
(Other Countries) +55 (61) 4003-1448 or +1-305-350-1100

Please contact our Client Support Center at
(USA) +1-855-377-2555.
(Brazil – Major Cities) 4003-1448
(Brazil – Other Cities) 0800-881-1448
(Other Countries) +55 (61) 4003-1448 or +1-305-350-1100
 
Qualifying imposter scams may be eligible for reimbursement.

Keeping your money and information secure is a top priority for BB Americas Bank. When you use Zelle® within our online banking or mobile app, your information is protected with the same technology we use to keep your BB Americas Bank account secure.

In order to use Zelle®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

Zelle® QR code provides peace of mind knowing you can send and receive money, without typing or providing an email address or U.S. mobile number.
To locate your Zelle® QR code, log into the BB Americas Bank Business App, click “More” > “Money Movement” > “Zelle®”.
Click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Navigate to “My Code.” From here you can view and use the print or share icons to text or email your Zelle® QR code.
 
To send money, log into the BB Americas Bank. “More” > “Money Movement” > “Zelle®”. Click “Send”, then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.
 
1 To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled users typically occur in minutes.
2 Payment requests to persons not already enrolled with Zelle® must be sent to an email address.
 
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used hereinunder license.