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Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions

Home | Frequently Asked Questions | How should I proceed to cancel or stop a payment?

Account Related

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How should I proceed to cancel or stop a payment?

The “Stop Payment” service is available through your online access. The fee for this service will be deducted from your account balance according to the Schedule of Fees.

Please be aware that we do not stop recurring payments permanently; i.e. an automatic debit set-up to reoccur on a defined schedule. In these cases, you will need to request a stop payment for each individual payment according to the set-up schedule. To permanently cancel a recurring debit, you will need to cancel the process with the merchant or service provider with whom you registered the automatic debit.

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