BB Remessa is our convenient, online remittance service. The Service was created to help our clients send money to family and friends in Brazil. We recommend that you use the service only to send money to people you know personally. You should never use the service to send money to strangers.
+ Who can receive money in Brazil?
+ How do I send money using the BB Americas online banking?
+ How much does it cost to send a remittance with BB Americas?
A Banco do Brasil S.A. customer or non-customer with a valid CPF in Brazil. They will have to show proof of identification.
+ Online Fee:
BB Americas’ money transfer rates are very competitive. Visit www.bbamericas.com to send money online at your convenience, and the service fee for your transaction will appear after all of the details have been entered. If you choose to proceed, the service fee will automatically be deducted from your BB Americas account along with the amount of the money transfer itself.
+ How do I know the Foreign Exchange Rate that will apply to my transfer?
Special Offer: $4.99 Fee waived.
$4.99 for Remittance from $15.00 - $2,999.99
with maximum equivalent to R$9.999,99
Gold clients receive one (1) No-Fee Transfer Per Month
+ Can I send money to a beneficiary who does not have a CPF?
After you login to BB Remessa on the Home screen, you will see a table with “Today Rates”. Also, before you confirm your transaction, the systems will detail the fees and rates that apply.
+ How much money can I send?
No, your beneficiary in Brazil must have a valid / regular CPF.
+ How will the funds be received in Brazil?
Minimum Send Amount: $15
Maximum Daily Limit: $2,999.99 (aggregated for the remitter. i.e. multiple transactions adding up to $2,999.99 in a day)
Monthly Limit: $50,000 (aggregated for the remitter)
+ When will the funds be available in Brazil?
The funds will be received in Brazil using any of the following options:
- Cash Pick-Up at any of the +4,000 Banco do Brasil S.A. branches in Brazil; or Transfer to a valid checking or savings account at Banco do Brasil S.A.
- Payout currency is Brazilian Reais.
+ How will I know the status of my transfer?
Remittances received in Brazil by 5:30pm BRT (Brasília time in Brazil) are paid on the same business day. Remittances received in Brazil after 5:30pm BRT (Brasília time in Brazil) will be paid on the next business day.
Note: No payments are processed by Banco do Brasil S.A. on weekends or Brazilian holidays.
+ How will my beneficiary know if my transfer is available for cash pickup?
Simply log-in to online banking, Go to “BB Remessa” and Click on “Show All Transactions” to see your transfer status.
Or, you can check the status of your money transfer by calling the BB Americas Customer Service on: +1-855-377-2555 (USA); 4007-2260 (Brazil – major cities); 0800 600 4151 (Brazil – other cities) or +1-305-350-1100 (other countries) with the transaction reference number that appears on your receipt (example: ATONLN00001036415) and your order will be tracked.
+ How will I know if my transfer was credited in my beneficiary’s account?
Your beneficiary will need to contact any Banco do Brasil S.A. branch in Brazil to check if there is a payment order from BB Americas.
Or, you can call the BB Americas Customer Service on: +1-855-377-2555 (USA); 4007-2260 (Brazil – major cities); 0800 600 4151 (Brazil – other cities) or +1-305-350-1100 (other countries).
For both options above, you will need to provide your beneficiary the transaction reference number that appears on your receipt (example: ATONLN0000123456) and your order will be tracked.
+ As the beneficiary, how do I pick up the money sent to me (Cash pick-up)?
The automatic settlement
of remittances from BB Remessa received by Banco do Brasil S.A. for credit in a beneficiary’s account will depend on the following requirements:
- Beneficiary’s authorization registered with your relationship branch for automatic settlement of remittances received from abroad (ask your beneficiary to check with his/her branch officer if he/she has this authorization and if it is not expired)
- Beneficiary’s authorization form must specify the type/purpose of transfer the account can receive from abroad. E.g. manutenção de residentes ou disponibilidade no exterior
- Beneficiary’s bank account information, beneficiary’s name, and CPF number provided in the money order must exactly match the beneficiary’s records at Banco do Brasil S.A.
- For settlement of remittances from abroad, the beneficiary must have an up to date register (MCI) at BB S/A in Brazil
Payment orders up to US$2,999.99 or equivalent in Brazilian Reais can be settled by the beneficiary through Banco do Brasil S.A. online banking or via mobile banking; ask your beneficiary to check with his/her Branch officer in BB S/A how to settle orders online or via mobile banking.
+ How can I cancel a remittance?
Obtain the transaction number (example: CTONLN0000001234) from the remitter (person who sent you the funds), then visit a Banco do Brasil S.A. branch to claim your remittance. You will be asked to provide proper identification in order to claim money being held in your name. Money can then be dispersed as cash or placed into a specified checking or savings account.
+ How can I protect myself?
Subject to applicable US laws, you have the right to cancel a remittance transfer within 30 minutes of payment for transfer and obtain a refund of all funds paid to us, including any fees.
After you complete and pay for your transfer, you will see a counter at the bottom of the screen and a Cancel Transaction button; Click to Cancel within 35 minutes or call BB Americas Customer Service +1-855-377-2555 (USA); 4007-2260 (Brazil – major cities); 0800 600 4151 (Brazil – other cities) or +1-305-350-1100 (other countries) to cancel your transfer within 35 minutes.
Be prepared to provide the transaction reference number that appears on your receipt (example: ATONLN00001036415).
+ How do I dispute a transfer of funds?
Help Prevent Consumer Fraud by thinking through these questions:
- Are you sending money to claim lottery or prize winnings, or on a promise of receiving a large amount of money?
- Are you sending money because you were "guaranteed" a credit card or loan?
- Are you responding to an internet or phone offer that you aren't sure is honest?
- Are you sending money to someone you don't know or whose identity you can't verify?
If so, ask BB Americas Customer Service to stop your transfer immediately by calling +1-855-377-2555 (USA); 4007-2260 (Brazil – major cities); 0800 600 4151 (Brazil – other cities) or +1-305-350-1100 (other countries). You have 35 minutes to cancel your transaction after the transaction was approved. If it can be confirmed that payment to the beneficiary has not been made, the funds will be returned to you. BB Americas works continuously to help reduce consumer fraud.
You have a right to dispute errors in your transaction. If you think there is an error, please contact us at:
BB Americas Customer Service by calling
4007-2260 (Brazil – major cities);
0800 600 4151 (Brazil – other cities) or
+1-305-350-1100 (other countries)
When you do contact us, please tell us:
- Your name and address or telephone number;
- The error or problem with the transfer, and why you believe it is an error or problem;
- The name of the person receiving the funds, and if you know it, his or her telephone number or address;
- The dollar amount of the transfer;
- The Transaction Reference.
We will determine whether an error occurred within 60 days after you contact us and we will correct any error promptly. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of any documents we used in our investigation.