Important Information about COVID-19
At BB Americas Bank, the well-being of our team members, our customers, and the communities we serve is our top priority.
Amid escalating concerns about the impact of COVID-19, we want to assure you we are following recommendations from the Centers for Disease Control (CDC) for cleaning of our facilities, while also providing our team members with the information, tools and support they need to protect themselves and others.
Although we are doing all we can to make sure our branches are open and our bankers are available to serve you, we want to remind you of other ways you can access your accounts and meet your banking needs without visiting a branch:
With these capabilities, our customers can deposit checks, withdraw and transfer funds, pay bills and more, all without visiting a branch. BB Americas Bank clients can also withdraw at more than 40,000 fee-free ATMs nationwide through the Allpoint Network.
Our Customer Service is available Monday through Friday, from 5:00 AM to 9:00 PM EST and during weekends/holidays from 7:00 AM to 7:00 PM EST at the phone numbers below:
- USA: +1-855-377-2555
- Brazil – major cities: 4003-1448
- Brazil – other cities: 0800-881-1448
- Other countries: +1-305-350-1100
Temporary Branch Services Hours
As a precautionary measure due to COVID-19 concerns, effective February 16, 2021 and until further notice, all BB Americas Bank branches will be open Monday through Friday, from 9:00am to 1:00pm.
Our Customer Service is available Monday through Friday, from 5:00 AM to 9:00 PM EST and during weekends/holidays from 7:00 AM to 7:00 PM EST at the phone numbers listed above.
You may continue to bank online anywhere, anytime through our Online Banking or Mobile App and also withdraw at more than 40,000 fee-free ATMs nationwide through the Allpoint Network.
In Accordance with U.S. Centers for Disease Control and Prevention (CDC) Guidance:
As a precautionary measure due to COVID-19 concerns, during your visit to a BB Americas Bank branch:
Face masks/covers are optional for clients who are fully vaccinated against COVID-19. You are considered fully vaccinated 2 weeks after the second dose in a 2-dose series, or 2 weeks after a single-dose vaccine.
Face masks/covers are required at all times for clients who are not fully vaccinated.
We ask for our clients’ cooperation with this policy
Important Information provided by the FDIC
Protect yourself against scams – FDIC (Federal Deposit Insurance Corporation) released on March 18th a brief press release with important information to guide you with tips regarding possible scams during this time. Insured Bank Deposits are Safe; Beware of Potential Scams Using the Agency’s Name
Receiving IRS Economic Impact Payments:Find important information regarding the receipt of economic impact payment.