We are available to open your account in person at one of our branches or online. Please be aware that the online account opening process is available only for clients that have a Social Security Number and also for Banco do Brasil S.A. clients that have an account in Brazil and that do not have a SSN. All you have to do is go to our website and click on the “Open an Account” tab.
In order to know the status of your long distance account opening process, please send an email to email@example.com. Any communication with the Digital Bank team is done only via their e-mail channel.
Yes. The compatible browsers are: Internet Explorer, version 11, MS Edge, Chrome (current version), Firefox (current version), Safari, version 7.0+ and Safari for iOS, version 7+
Although BB Americas is part of the Banco do Brasil group, they are distinct banks with separate operations. BB Americas is a domestic U.S. bank guided by the United States banking regulations. We are a consumer bank that offers the same products and services as a local bank (checking accounts, savings accounts, debit and credit cards, mortgage loans, and investments, among others).
Although BB Americas is part of the Banco do Brasil group, they are distinct banks. To speak to someone regarding your account with Banco do Brasil S.A. in Brazil, please contact the Banco do Brasil S.A. Customer Service.
Although BB Americas is part of the Banco do Brasil group, they are distinct banks. BB Americas is a domestic U.S. bank. Your accounts are not linked.
For legal reasons, BB Americas employees do not have access to Banco do Brasil S.A. accounts, system information or procedures and vice-versa.
To contact Banco do Brasil S.A., please call 4004-0001 (within Brazil) or +1 877 254-9251 (within the U.S.).
To contact your local branch, please contact our Customer Service line and further instructions will be provided.
The locations of our branches are available on our website.
The transfer of funds service may be requested via our Customer Service line or personally at one of our branches.
To verify the fees related to sending transfers to Brazil through our BB Remessas service, please see our schedule of fees.
International wires, sent from BB SA, should be credited to your BB Americas account within 3 to 5 business days.
Yes. However, you will be asked to provide us with a Valid ID.
All customers that have an Online Banking access with BB Americas can make international transfers to a Banco do Brasil S.A. account through our BB Remessas service. Additionally, clients with a Social Security Number and a U.S. residential address can also send domestic transfers to other accounts by using our Bill Pay services.
To report a case where an ATM deposit was not credited to your account, please contact Customer Service.
To locate a BB Americas or partner network ATM, please use the ATM locator on our website.
If you made a withdrawal at an ATM with your debit card and the funds were not dispersed, please contact Customer Service and choose the “report fraud” option in the debit card menu.