To use your debit card during your trip, you will need to contact Customer Service and register a travel notice.
To report debit card fraud, please contact Customer Service and choose the “report fraud” option in the debit card menu.
To report a lost or stolen debit card, please contact Customer Service and choose the “lost/stolen card” option in the debit card menu.
To activate your debit card or create your PIN, please contact Customer Service and choose the “activate card” option in the debit card menu. The registration of your PIN will be done through our automated system.
There are no fees for withdrawal at BB Americas ATMs or ATMs within our partner network. Please see the schedule of fees for withdrawals outside of the network; within the U.S. and outside the U.S. Please see the Terms and Conditions for the conversion fee (ISA) for purchases and withdrawals outside the U.S.
For security purposes of your account, the debit card will be shipped to a foreign address via FEDEX, with a tracking number. The estimated delivery time for the debit card to a foreign address (outside the US) is between 15 and 20 business days. Please refer to our schedule of fees for the cost of this service.
The estimated delivery time for the debit card to an US address is between 7 and 14 business days. Your card is shipped through Regular Mail, without a tracking number.
You may use your BB Americas debit card in any country that accepts VISA. However, before using your card abroad, please ensure to place a Travel Notice with the bank. To place a travel notice on your card, contact our Customer Service to inform us of your travel date(s) and destination. For more information regarding International Debit Card usage Fees, please refer to the Terms and Conditions of your account.
The currency conversion rates used to determine the transaction amount in US dollars is either a rate selected by VISA from the range of rates available in wholesale currency markets for the applicable central processing date (which rate may vary from the rate VISA itself receives) or the government mandated rate in effect for the applicable central processing date. The conversion rate in effect on the processing date may differ from the rate in effect on the transaction date or posting date.
Yes, Visa USA charges us a 0.8% International Service Assessment on all international transactions, regardless of whether there is a currency conversion. If there is a currency conversion, the International Services Assessment is 1% of the transaction. In either case, we pass this international transaction fee on to you.
Do you use your credit card to pay a bill automatically? Do you use your credit card to pay for a monthly insurance bill or for a utility bill or streaming service? If you do, then Visa Account Updater will automatically update your card information with these merchants when there is a change to your credit card information, such as a new account number or updated expiration date. The service is designed to save you from having to manually update your card information with the merchant.
A merchant has to be enrolled with the VISA Account Updater service for the information to update automatically. Please check with your merchant to see if they participate in the service.
Offers a seamless account update process, eliminating the cardholders need for a direct action. Provides uninterrupted service from participating merchants. Reduces negative experiences caused by declines.
You may Opt Out from the VISA Account Updater service any time, by contacting us at the following telephone numbers:
+1-571-325-3379 (Other countries)